Customer Care

HTA Licensed Establishment

Hospital Innovations has been licensed by the HTA since March 2008 for the storage, distribution, import and export of human tissues and cells for human application.  

Allograft Returns Policy

Our returns policy allows customers to return unused allograft to our facility for storage, provided the box remains sealed and that certain checks are verified. We consider our returns policy as a key enabler that acknowledges the unpredictable nature of the medical environment. Whilst our main concern is the preservation of the precious gift of donation, this policy facilitates significant cost benefits to our customers.

Daihan Dual Compressor Freezers

All frozen allograft is stored in our state of the art Daihan Dual Compressor freezers, which are an integral part of our allograft returns policy. Hospital Innovations is the first business in the UK to own these freezers and we are extremely proud to be able to offer our customers the following benefits and advantages;

  • Our freezers contain their own built-in back-up generators, providing additional protection against the unlikely event of freezer failure.

  • The freezers have LCD touch screens that offer data storage and extraction via a USB connection; our ability to continuously monitor freezer performance, and ensure a low temperature is maintained, guarantees our safe and compliant storage of allograft tissue.

  • Finally, the freezers' large interior capacity, gives us the ability to hold more tissue, and meet the needs of more customers; both in terms of allograft supply as well as storage on behalf of hospitals.

Non-Standard Sourcing

Our portfolio is vast and growing. Our excellent partner relations enable us to meet requests for non-standard and patient matched items. We encourage our customer to enquire with us should they have a bespoke or unique requirement.

Individual Meniscus Matching

Hospital Innovations undertakes complete donor matching for customers. A designated Customer Service team member is assigned to each meniscus match request and manages the process from the initial request through to implantation.

In addition, we go above and beyond to provide our customers with the following;

  • Full range of orthobiologic solutions

  • Complete graft tracking from source to hospital

  • Next day delivery of standard items on orders taken before 3pm

  • Out of hour’s service


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