Supply Chain Assistant - Hospital Innovations

Supply Chain Assistant

working hours

40 hours per week


Hospital Innovations - Concept House

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We are Hospital Innovations, a unique and pioneering organisation distributing Human Tissue and Medical Devices to enable patients to improve their quality of life through increased mobility. We work with eminent medical professionals to introduce cutting edge technology to an ever changing healthcare environment; finding the best solutions for patients and healthcare professionals.

By joining Britain’s largest private tissue bank, you will have the rare opportunity to join a market leading organisation who invest in their staff, believing their people to be key to their success. We are an expanding Supply Chain department and as such we are looking for a proactive, enthusiastic Supply Chain Assistant to join our team.

If you enjoy working in a fast paced regulatory environment, where compliance is key and are looking to join a focussed and friendly team where you would will feel valued from day one then this might be the opportunity for you.

If you would like to find out more about the role please contact us on

However, if this is not the role for you, please take some time to consider whether you know anyone else who may be interested.


Job Description

Job Title:                                             Supply Chain Assistant

Reporting to:                                     Supply Chain Manager

Salary:                                                 £20,500

Hours:                                                 40 hours per week

Location:                                            Concept House


Job Purpose:

Hospital Innovations is a dynamic market leading company established to fulfil the needs of its customers through innovation, choice and quality. The company delivers products and services to the medical community in an effective and sustainable manner.

Your contribution will be pivotal to the company’s future and to it delivering a consistent high level of service to our customers. You will work with work with customers, internal and external and suppliers to improve our brand, to create stronger customer relationships.

You will work in a fast paced regulatory environment in a consistent and professional manner ensuring that accuracy is central to all tasks.

Through processing incoming requests efficiently and professionally you will provide a consistently high level of service to customers; ensuring customer loyalty and repeat business.


Expected behaviour:

  • Customer focussed;
  • Adaptable and suggests ways to improve the level of service offered;
  • Agile;
  • Creative;
  • Commercially minded;
  • Accountable;
  • Responsible;
  • Proactive;
  • Enthusiastic;
  • Organised – enabling the management of own workload;
  • Prepared to learn and self-develop.


Key tasks:

  • Process customer requests from enquiry to dispatch in a timely, consistent and professional manner with an excellent level of attention to detail;
  • Communicate effectively with customers, suppliers and couriers in writing and verbally, setting realistic timescales for issue resolution;
  • Provide administrative and organisational support to the sales team; responding in a timely and professional manner;
  • Responsible for the acceptance of deliveries into the company including but not limited to collections from hospitals, supplier deliveries and third party orders;
  • Undertake stock management.
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